KettleForge Support

KettleForge is an interval timer for kettlebell sport that counts your repetitions with the front camera. If something is not working, or the count is wrong, please write to help+kf@partof.team and tell us which lift you were doing and what happened. It helps enormously if you say which device you were using.

Which lifts are counted?

• Long cycle, jerk and snatch. These three are the competition lifts, and each one has been counted in front of the camera against a real set and checked repetition for repetition.
• Clean, swing, press, push press and squat appear in the app marked “Soon” and cannot yet be selected. They are shown rather than hidden so you can see what is coming. A lift is unlocked only once it has been lifted in front of the camera and the count came out right — we would rather offer three lifts that work than eight that might not.

Setting the phone up so it can see you

• Stand the phone against a wall or in a stand, facing you, with your whole body in frame — head to feet, including the bells overhead at lockout.
• Two to three metres away works well. Even, front-on lighting is better than a bright window behind you.
• The camera feed is shown behind the timer so you can check you are in frame. Use the Feed slider in the bottom bar to make it more or less visible.
• On iPad, counting works in any orientation. On iPhone the app is portrait only.

The count stopped climbing

• Most often this means you have moved out of frame, or the bells are going above the top of the picture at lockout. Step back and check the feed.
• Tap the count above the clock to add a repetition by hand. The camera and the tap work together, so anything missed can be added while the round is running.
• If the camera is unavailable or access was refused, the app says so under the count and tapping is the way to score.

Starting without touching the phone

• Turn on Start on a raised hand in Settings. Press Start, then raise either hand above your head and hold it for two seconds.
• The count box pulses and ticks once a second while it can see your hand, so you know it has noticed you.
• Get Ready is then five seconds rather than the full countdown, because you are already standing where you need to be.

Sound

• The phases are told apart by the shape of the sound, not just the pitch: one soft note into Get Ready, two hard strikes when work begins, and a triad at the end.
• It plays through the silent switch on purpose, so a phone lying face down still calls the rounds, and it ducks your music rather than talking over it.

Your data

• Everything stays on your device. No account, no sign-in, nothing uploaded. See the Privacy Policy for the detail, including exactly what happens with the camera.
• Workouts can be deleted individually by swiping in History. Deleting the app removes all of them.

KettleForge Pro: purchases, cancelling and refunds

• A new phone, or Pro not showing? In the app, open Profile and tap Restore Purchases. You need to be signed in to the App Store with the Apple Account that bought Pro.
• To cancel a subscription, open Profile and tap Manage Subscription, or go to Settings › your name › Subscriptions. Pro stays open until the end of the period you have paid for.
• Refunds are handled by Apple, not by us: we never see your payment and cannot issue one ourselves. Request one at reportaproblem.apple.com, signed in with the Apple Account that made the purchase. If Apple refunds a purchase, the Pro features it paid for close.

Still stuck?

Write to help+kf@partof.team. We read everything.